Definition of Terms

• Provider: A healthcare professional or facility that offers medical services and manages appointment availability.

• Patient: An individual seeking medical care.

• Patient-Facing Part: The section of the system accessible to patients, allowing them to join waitlists and manage their bookings.

• Visit Type: The mode of consultation, which can be either Virtual or In-Person.

• Visit Reason: The medical concern or issue for which a patient seeks consultation with a provider.

• Preferred Time: The time period selected by a patient to receive notifications only for available slots within that timeframe. Preferred time options include:

  • Early Morning – Before 9 AM
  • Morning – 9 AM to 12 PM
  • Afternoon – 12 PM to 4 PM
  • Evening – After 4 PM